FIND THE ANSWERS TO YOUR QUESTIONS !

Yes, we can store luggage before and after checkout, free of charge.

If you would like an extra bed in your room, we will be happy to provide one for an additional cost of €50 per night per room. Only the Superior Balcony and Deluxe Balcony categories allow for the addition of an extra bed. Please do not hesitate to request one from our team: bonjour@hotelamista.fr

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

Once you have chosen the dates of your stay and your room, our partner Europ Assistance will offer you a cancellation insurance.  You can take out this insurance directly on our booking engine , just before confirming your stay. To find out more, read the cancellation insurance summary and terms and conditions. Book your stay with peace of mind!

We are happy to accommodate one (1) pet per room per night (max 10kg) for €12 per night per room. Your very special guests will even be provided with a basket and bowl.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you. Service dogs are of course welcome throughout the hotel.

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

For all reservations, guests must provide a credit card number in order to guarantee the reservation of its room for the duration of his stay:

-In the case of a flexible rate reservation, a pre-authorization of one (1) euro on your payment card at the time of booking. 7 days before your arrival, a new pre-authorization equivalent to the amount of the first night will be made on your payment card, for all types of rate conditions (except non-refundable rates).

In the case of a non-refundable reservation, the total amount of the stay will be charged at the time of booking.

To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred over the Internet, the information entered in the various forms is automatically encrypted. The SSL (Secure Socket Layer) encryption system automatically encodes data before it is transmitted over the Internet. It is only decrypted once it reaches the server of our booking engine & online payment provider.

SSL is currently the most reliable and widespread solution. To be sure that your browser is compatible, check for a key or padlock icon.

Rates include VAT but exclude the current city tax per person per night.

If you would like to make a group booking for a celebration or event at our hotel, please note that the maximum number of rooms that can be booked online is four (4). Lookinf to book more? For detailed information, please contact our team at the following e-mail address : bonjour@hotelamista.fr

Rooms are available from 3 p.m. on the day of arrival (local time) and must be vacated by 12 p.m. on the day of departure.

For the comfort of our guests, the hotel's common areas are entirely non-smoking. Smoking in your room or in these areas will incur a €68 fine. For guests who still wish to smoke during their stay, we invite you to select a superior balcony room. Smoking is only permitted on balconies, not in rooms. 

No, Wi-Fi is complimentary at Hotel Amista.

The hotel does not have a car park. However, you can park your vehicle at the QPARK Hôtel de Ville car park, located at Pass. Pentecontore, 13002 Marseille. Open 24 hours a day, this car park is a 10-minute walk from the hotel. To benefit from the preferential rates granted to hotel guests, please contact our team.

Yes, all guests need a valid credit card that matches their Identification.

Buffet breakfast is served from 7am to 10am and costs EUR 18 per person per day for adults and EUR 9 per day for children aged 6 to 11. It is free for children under 5. We also offer gluten-free products to suit your dietary requirements.

On simple request to our team, and payment of the supplement due, you can have access to the breakfast room.
If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.

Please contact us at the following e-mail address: bonjour@hotelamista.fr

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address: bonjour@hotelamista.fr

Following your stay, you will receive a questionnaire to give us feedback on your experience.